At Digital Asset Solutions, we strive to provide exceptional service to our clients. However, we understand that there may be circumstances under which you may request a refund for services rendered. Please review our refund policy outlined below:
1. Eligibility for Refund:
- Refunds will not be granted for services already rendered, including completed tax filings or consultations.
2. Refund Process:
- To request a refund, clients must contact our customer support team at our contact us page and provide proof of payment.
- Upon receipt of the refund request, our team will review the request and verify eligibility.
- If the request meets the eligibility criteria, refunds will be processed within 14 business to the original payment method.
3. Non-Refundable Services:
- Services that have been completed or partially completed are non-refundable. This includes, but is not limited to, tax preparation, consultation sessions, and any other services provided by Digital Asset Solutions.
- Any fees associated with third-party services or software used in conjunction with our tax services are non-refundable and subject to the terms and conditions of the respective providers.
4. Discretionary Refunds:
- In certain exceptional circumstances, Digital Asset Solutions reserves the right to grant refunds on a discretionary basis. Such circumstances may include technical errors on our part, inability to deliver promised services, or other extenuating circumstances.
5. Policy Changes:
- Digital Asset Solutions reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or other communication channels.
By engaging with our services, you agree to abide by the terms of this refund policy. If you have any questions or concerns regarding our refund policy, please contact us.
Thank you for choosing Digital Asset Solutions for your tax needs. We appreciate your business and look forward to serving you.